Privacy Policy

1. Introduction

Bailey Boys Services Inc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.baileyboysinc.com), use our services, or interact with us via phone, email, or text message.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, service address, and company name (if applicable) that you voluntarily provide via our contact forms.
• Service Information: Details about the services you request, project descriptions, and property information.
• Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other analytics data collected via Google Analytics 4.
• Communication Data: Records of your correspondence with us, including emails, phone calls, and SMS/text messages.
• Marketing Data: UTM parameters, ad click data, and campaign attribution information used to measure advertising effectiveness.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule appointments and send service confirmations
• Send estimates, invoices, and follow-up communications
• Send promotional messages and seasonal offers (with your consent)
• Improve our website, services, and customer experience
• Analyze advertising performance and optimize our marketing
• Comply with legal obligations

4. SMS/Text Messaging

If you text our business number at (916) 863-1939 or otherwise opt in to receive SMS/text messages from Bailey Boys Services, we may send you messages related to estimates, scheduling, appointment confirmations and reminders, service updates, responses to your questions, customer support, and automatic replies. Message frequency may vary. Message and data rates may apply. You can opt out at any time by texting STOP. For help, text HELP, call us at (916) 863-1939, or review our SMS Terms and Conditions.

SMS consent is not shared with third parties or affiliates. Your phone number, SMS consent, and SMS opt-in information will not be sold or shared with any third parties or affiliates for marketing or promotional purposes.

5. Cookies & Tracking Technologies

Our website uses the following tracking technologies:

• Google Analytics 4 (GA4): Collects anonymized usage data to help us understand how visitors use our site.
• Google Ads Conversion Tracking: Measures the effectiveness of our advertising campaigns.
• Essential Cookies: Required for basic site functionality such as form submissions.

You can control cookie settings through your browser preferences. Disabling cookies may affect site functionality.

6. How We Share Your Information

We may share your information with:

• Service Providers: Third-party tools we use to manage communications, scheduling, and marketing (e.g., Zapier, Google).
• Business Partners: Trusted partners who assist in delivering our services, under confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.

We do not sell your personal information to third parties.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, comply with legal obligations, and resolve disputes. Service records are typically retained for a minimum of 3 years.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the information in Section 13 below.

10. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information. As stated above, we do not sell personal information. To submit a CCPA request, contact us at office@baileyboysinc.com.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this page periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: